General Information
Where are you located?
We are located in the Malibu Country Mart
23410 Civic Center Way
Malibu, CA 90265.
What are your hours of operation?
Our typical hours are Monday - Friday 9:00am-5:00pm and Saturday - Sunday 9:00am-5:00pm
Hours may vary due to weather or holidays, so please call ahead or check our website for updates.
Do I need an appointment?
No appointment is necessary for most standard car washes—simply drive in! If you’d like a more comprehensive service, such as full detailing, scheduling an appointment may help minimize wait times.
How do I contact you for further inquiries?
You can reach us by phone at (310) 456-3116 or via our online contact form.
Timing & Scheduling
How long does a basic exterior wash usually take?
A typical exterior wash can be completed in about x, depending on customer volume and your car’s condition.
How long does a full interior and exterior detailing service take?
Detailing services usually range from 1 to 3 hours, depending on the size of your vehicle and the level of detail required.
Do you offer same-day detailing, or do I need to schedule in advance?
We do accept walk-ins for many of our services, but booking an appointment is recommended for detailed packages to minimize wait times.
What if I arrive close to closing time—can I still get a wash?
If you arrive within our last-service window (usually 30 minutes before closing), we’ll do our best to accommodate you. For complete detailing or extensive cleaning, it’s best to come earlier or schedule an appointment in advance.
Do you recommend a specific time of day to come when it’s less busy?
Weekday mornings or mid-afternoons tend to be less crowded. Weekend peak hours can see higher wait times.
Services
What types of car wash packages are available?
We offer various packages ranging from a quick exterior wash to full interior/exterior detailing. Each package is tailored to specific needs—check our services menu for detailed descriptions and current pricing.
Do you offer detailing services?
Yes! Our detailing services include waxing, polishing, vacuuming, and more. For an in-depth overview, visit our services menu.
Do you handle larger vehicles or specialty cars?
We can accommodate most standard vehicles, SUVs, and light trucks. For oversized vehicles or specialty cars, please call ahead to confirm availability or additional fees.
Can I customize my car wash package?
Absolutely! If you don’t see a package that fits your needs, speak with one of our team members to discuss custom services or add-ons.
Pricing & Payment
What payment methods are accepted?
We generally accept cash, major credit cards, and debit cards. For any questions about contactless or digital payment methods, please call us directly.
Do prices vary based on vehicle type?
Yes—large SUVs, trucks, or excessively dirty vehicles may incur additional charges.
Are there any special promotions or discounts?
We sometimes run seasonal promotions or local specials. Check our homepage and follow us on social media for updates.
Do you provide any monthly membership or loyalty program?
We do not currently offer memberships but are working on a new membership-based plans that can help you save money while keeping your vehicle clean year-round.
Do you offer gift cards or certificates?
Yes, gift cards are available and make great gifts for friends or family. Ask our staff or check our online store.
Contact & Feedback
How do I leave feedback or file a complaint?
We value your input. You can fill out our online Contact Form or speak with a manager on-site if you have any comments or concerns.
Can I get a refund if I’m not satisfied with the service?
Customer satisfaction is our priority. If you’re unhappy with a wash or detail, please let us know right away so we can make it right or discuss possible refunds or re-washes.
For more information, or if you have a question that’s not covered here, please contact us through our online contact form or call us directly at (310) 456-3116. We look forward to serving you!
